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Privacy Policy

This website is operated by Kinetic Enterprises Limited, with registered number 02565441 and registered address at 24 Bedford Row, London, WC1R 4TQ, UK (“we”, “us”and “our”). We respect your concerns regarding security and the privacy of any information you supply while visiting our website (the “Site”). If you have questions about this Privacy Policy or concerns about personal information you have supplied to us please contact us at: webdev@kinetic4health.co.uk

We adhere to strict security and privacy practices around personal information, payment information and cookies. When you browse the Site, you are consenting to our processing of your personal data in accordance with this Privacy Policy and the Site Terms and Conditions.

We will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use the Site. For more information about us please visit the About Us page on the Site.

We reserve the right to make changes to this Privacy Policy from time to time. Any such changes will be posted to the Site and if we consider it to be appropriate we will notify you of any material changes by email.

Personal Information

We will collect any information that you provide to us when you contact us via telephone, email or through the Site. This information may include your name, billing and delivery addresses, telephone number, email address, payment details, password and a record of the correspondence. We may use the information you have supplied to us for internal purposes, to improve the Site, to process your orders, maintain or update your account, and send you updates about exclusive offers, new services and relevant news and events.

We may also collect certain information about your visits to the Site and how you use it. This may include your [geographical location, IP address, device information, browser type, referral source, length of visit and number of page views] and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, disclosing to third party contributors or for security purposes.

This aggregated data is completely anonymous and does not contain any personal data. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. This information may be collected by a third party analytics service provider on our behalf and may be collected using cookies. For more information on our use of cookies please refer to our Cookie Policy, available here.

Use of your Information

In addition to the specific uses set out above, we may use the information we collect about you:

- to better understand our users;
- to ensure that content from the Site is presented in the most effective manner;
- to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;
- to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;
- to develop and improve the Site so as to improve your browsing and viewing experience;
- to provide third parties with statistical information about our users, but this information will not be able to be used to identify any individual user;
- to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services and events, which you have requested to be sent; and
- for security purposes.

Disclosure of your Information

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

We may disclose your personal information:

- to third parties so that they can provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products [OR services, events, special discounts and offers, which you have requested to be sent, or which may be of interest to you where you have expressly consented to be contacted for such purposes;

- to any [members of our corporate group,] affiliate or third party to whom disclosure is necessary to enable us to provide you with any services or products that you have requested through the Site which may be provided by such group members, affiliates or third parties;

- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

- if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and

- to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).

Third Party Content, Websites and Contributors

The Site may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on the Site may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.

We do not control these third party websites, advertisements and cookies and this Privacy Policy does not apply to them. Any information such third parties collect by virtue of you clicking on a third party link on the Site will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

Security and Data Retention

We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.

Data transmission over the Internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the Internet.

Your Rights

You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances you may also be entitled to request that we delete certain information that we hold about you.

Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.

You may choose at any time not to receive email from us by sending a request to webdev@kinetic4health.co.uk.